Politique de remboursement
Return & Refund Policy – Edible Cake Canada
At Edible Cake Canada, customer satisfaction is our top priority. Please read our return and refund policy carefully before placing your order.
Edible & Custom Printed Products – No Returns Accepted
Due to the nature of our products, we are unable to accept returns on edible items. All edible cake toppers, frosting sheets, wafer sheets, and chocolate transfer sheets are consumable products and cannot be restocked or resold once shipped.
Additionally, all of our products are custom-made and personalized to your specifications — including custom printed frosting sheets, wafer paper cake toppers, and chocolate transfer sheets. Because each order is uniquely created for you, these items are non-returnable and non-refundable.
Damaged or Incorrect Orders We take great care in packaging every order to ensure it arrives in perfect condition. However, if your edible cake topper or custom printed product arrives damaged, defective, or incorrect due to an error on our part, please contact us within 48 hours of delivery with:
- A clear photo of the damaged or incorrect item
- Your order number
We will review your case promptly and offer an appropriate resolution, which may include a replacement or store credit.
Design Approval Responsibility All custom orders go through a digital proof approval process. Once you approve your design, we are not responsible for errors in the final printed product that were present in the approved proof (e.g., spelling mistakes, incorrect dates, or image quality issues submitted by the customer).
Copyright & Intellectual Property – Customer Responsibility
Edible Cake Canada prints custom edible toppers based on images and content submitted by the customer. It is the sole responsibility of the customer to ensure they have the legal right to use, reproduce, and print any image, logo, character, artwork, or photograph they submit to us.
By placing an order with Edible Cake Canada, the customer confirms that:
- They own the copyright to the submitted image, OR
- They have obtained proper written permission from the copyright holder to reproduce the image, OR
- The image is in the public domain or licensed for commercial use
Edible Cake Canada is not responsible for any copyright infringement resulting from customer-submitted images. The customer agrees to indemnify and hold Edible Cake Canada harmless from any claims, damages, or legal actions arising from the unauthorized use of copyrighted material.
We reserve the right to refuse any order that we reasonably believe may infringe on third-party intellectual property rights, including but not limited to trademarked characters, celebrity images, and branded logos.
Questions or Concerns?
We're here to help! If you have any questions about your edible cake topper order, please don't hesitate to reach out to us at ediblecakecanada@gmail.com. Our team is happy to assist you.